Firstly, as an admin you will need to switch this feature on.
- Go to Administration
- Click on Company Profile
- Go to the Features tab
- Scroll down until you can see, Show Time Taken to Approve on Claim
- Switch this to Yes and click, Save.
When marking claims as ready for payment, as an accounts approver you will be able to see how long the approver has spent approving each claim – this is next to the Approver’s details in the claim header.