Have you submitted a claim for approval and then discovered your approver has recently left the company, or is on leave? Providing your claim status is Submitted, there are a few steps you can take to forward your claim to an alternative approver:
- Go to My Claims and click on the title of the claim in question
- Click on the Actions button and then, Unsubmit
- Once the status is back to Open, click Actions again and then, Edit Claim Header
- Choose an alternative approver from the drop-down list, then click Save
- Finally click Submit. The claim will be sent to your new approver. Add some notes to explain why you are now submitting the claim to them.